Questions for 110 Piece Elevator Marble Run

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13 questions
How do I open the battery pack?
| February 4th, 2024
Our Marble Run Elevator chain seems to be either too tight or too loose. We try adding one link, and taking one link away, this causes the chain to get stuck (when too loose), or causes the whole elevator tower to bend forward when it’s too tight. Any suggestions?
| May 12th, 2025
Dose this take marbles 16mm ( 5/8 ) or what size of marbles dose this take ?
Breanna A. | May 14th, 2020
  • BEST ANSWER: This marble run will use the glass marble you may have played with as a child. The size is approximately 1/2" in diameter.
    Staff
    May 14th, 2020
    Staff
what parts are included in ir?
Peter T. | May 7th, 2022
Where do i get the battery pack that plugs into the elevator, mine didn't have one?
Jessica A. | January 13th, 2022
  • BEST ANSWER: Thanks for letting us know! We appreciate you reaching out. We can provide you a replacement battery pack. Please contact our Customer Service team directly at 1 (800) 274-6123 or [email protected] to arrange this.
    Staff
    January 14th, 2022
    Staff
Can you mix and match all of the different marble run sets?
| April 15th, 2020
Can you purchase the elevator separately?
| April 14th, 2020
Can I get a purpleX1 replacement part? Liam Patterson 4501 Business Center Dr #3126 Fairfield, CA 94534?
| May 26th, 2026
Where can I find a charger for the motor?
| February 13th, 2026
Where can I find a replacement battery pack?
| October 4th, 2025
I already have your other marble run sets. Is it possible to buy the elevator portion separately, as an add-on?
| November 27th, 2023
what are the box dimensions?
alisha n. | December 12th, 2022
  • BEST ANSWER: The 110 Piece Elevator Marble Run box measures 12.5 x 14 x 3.5 inches.
    Staff
    December 19th, 2022
    Staff
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