My Account

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We select names for our catalog mailing list months in advance so the addresses can be prepared for Postal Service requirements. Please understand that you may receive some additional catalogs due to the time frame between generating our mailing lists and the distribution of our catalogs.

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• What is 'Bill My Oriental Trading Account'?

  Customers who currently have a net terms account will be able to place an Internet order using Bill My Oriental Trading Account as the method of payment. To sign up for net terms, please call Customer Service at 1-800-228-0475 for assistance.

• How do I sign up?

  You will be asked to complete a credit application. Please call Customer Service at 1-800-228-0475 for assistance.

• How long does it take?

  Customers who currently have a net terms account will be able to place an Internet order using Bill My Oriental Trading Account as the method of payment. To sign up for net terms, please call Customer Service at 1-800-228-0475 for assistance.

• How do I sign up?

  The application process takes approximately 10 business days.

• Who is eligible for net terms on the web?

  Schools, Churches and Businesses can sign up for a net terms account. Individuals are not eligible for net terms on the web.

• Who do I contact if I'm having difficulty placing my order?

  Please call Customer Relations at 1-800-526-7400 for assistance.

• How do I add/delete/update authorized users or change my billing address?

  To make changes to your account, you must send in the changes on company letterhead using one of the methods below.

  • FAX to:

    1-877-564-4440

  • Mail to:
    • Oriental Trading Company
    • PO Box 2308
    • Omaha, NE 68103
    • Attn: Customer Relations
  • Email to:

    orders@oriental.com

  As a reminder, please keep all authorized user information current and confidential.

• What information is needed to be an authorized web user?

  The Church, School, or Business must submit the request on letterhead. The request must include: A request to add an authorized user, new authorized user's first name, last name, and e-mail address. The request must be made by an existing authorized user.

• Can I use a credit card on my net terms web account if I don't want to charge my order?

  Yes. Major credit cards, PayPal, and Bill Me Later are accepted as payment.

• How do I set up the account to require a purchase order?

  This is done when establishing the net terms account. Please call Customer Service at 1-800-228-0475 for more details.

• The checkout page doesn't give me the option to charge my account. What happened?

  You must be signed into your Net Terms account in order to have the option available.

• Can I use certificates/gift cards on my web account?

  All promotional gift cards and certificates may be redeemed online.

• Can I use a deferred billing keycode on my web account?

  Deferred billing on web orders with net terms is not available.

• I haven't used my account in over 15 months. How can I get net terms reinstated?

  Please call Customer Relations at 1-800-526-7400 for details.

• How will I be notified if my organization is accepted or denied net terms?

  You will receive an email or letter informing you of our decision. Our decision will be communicated to you within 10 business days

• My session timed out. Do I have to start over or just log in again?

  You will need to log in again, please follow the log in prompts.

• Creating an Account

  Select the option to create an account during the checkout process.You will then create a new password to use with your email address for future purchases.You will then enter your billing and shipping address(es) that will be stored with your account.

  Your password can be any string of characters (letters, numbers, spaces or punctuation) User names/Email addresses and passwords are case sensitive. Your User name/Email address can be changed provided you know your current password

• Online Order Tracking

  Track your orders online to check the current delivery status. Or, you may also view your Web order history.

• Shopping Cart

  Your shopping cart contents are stored for 14 days, allowing you to pick up shopping where you left off.

• Shopping Cart

  Your shopping cart contents are stored for 14 days, allowing you to pick up shopping where you left off.

• Faster Checkout!

  Your name and address information will automatically be entered for you, making your checkout more convenient. Your personal information is not shared with third parties.

• Reminder Service

  Sign up to receive advance notice of your upcoming special occasions, events and holidays. This free service allows you to choose what events you wish to receive a reminder for, and when you will receive your reminders.

• Address Book

  Store frequently used addresses to make your checkout even faster! Not available for Canadian orders at this time.

• Personal Calendar

  Keep track of birthdays, anniversaries, holidays and other important dates with your own personal calendar.

• Email Notice of Special Promotions and News!

  Get exclusive notice of special sales, exciting offers and product previews!