Returns & Refunds

General Requirements For Returns:

• Requests must be made within 30 days from the day the order is placed.
• Customer Service must authorize refunds and returns in advance.
• Returned items must be shipped back within 30 days from the date that the return has been authorized.
• All products must be returned with original labels affixed.
• Returns must include the name of the original purchaser.
• Refunds will exclude shipping and handling fees.

• What items are non-returnable?
  • Undergarments
  • Eyelashes, Wigs, Beards and Facial Hair
  • Prosthetics, Fangs, and Fake Teeth
  • Cosmetics
  • Latex Masks
  • Food and Candy Items
  • Personalized Items
  • Animatronics*
  • Electrical Items *
  • Recalled Items *
  • Costumes**
  • Socks and Stockings**
  • Shoes and Boots**
  • Any item that states it cannot be returned in the product description

  * Please contact customer care for information on returning these items, they cannot be returned online.

  ** These items are only returnable if they are in their unopened and unblemished original packaging. Please contact customer care to return these items, they cannot be returned online.

• How do I return an order that needs multiple return labels?

  If your items don't fit into one box and require multiple return labels, please contact customer care to return your order.