Returns & Refunds
If you have received items that you are not satisfied with, please contact us.
General Requirements For Returns:
- Requests must be made within 30 days from the day the order is placed.
- Customer Service must authorize refunds and returns in advance.
- Returned items must be shipped back with 30 days from the date that the return has been authorized.
- All products must be returned with original labels affixed.
- Returns must include the name of the original purchaser.
- Refunds will exclude shipping and handling fees.
The following items are only returnable if they are in their un-opened and un-blemished original packaging:
- Socks and Stockings
- Shoes and Boots
The following items are NOT returnable:
- Eyelashes, wigs, beards and facial hair
- Prosthetics, fangs and fake teeth
- Latex Masks
- Food and Candy Items
- Personalized Items
- Any item that states in cannot be returned in the product description
For animatronic or electrical items, please contact Customer Service.
- Monday-Friday 7AM-9PM CST
- Saturday-Sunday 8AM-8PM CST
- Monday-Friday 8AM-6PM CST
- Saturday 8AM-4:30PM CST
- Sunday CLOSED
- Lunes-Viernes 9AM-5PM CST
- Domestic: 800-327-8904
- International: 402-596-2364